Omtera, as a strategic partner of ElevenLabs, helps organizations use advanced voice AI technologies securely, at scale, and in alignment with their business objectives. ElevenLabs Enterprise is an enterprise voice AI solution designed for high-volume voice generation, multilingual content operations, customer service automation, and real-time AI voice agent projects.
Marketing teams need to produce more content in different languages, customer service teams need to reduce call volumes, and IT managers need to meet security and integration requirements. Managing these needs through separate tools can create operational complexity, inconsistent quality, and control issues.
ElevenLabs Enterprise brings together different voice technologies, from voice generation and speech recognition to voice cloning and AI agent development, within a centralized platform. As a result, organizations can do more than create compelling voices; they can also integrate these voices into their existing applications, customer experience processes, and content operations.
ElevenLabs Enterprise is the customizable enterprise plan offered by ElevenLabs for large organizations and high-volume use cases. While standard self-service plans provide a quick starting point for individual users, content creators, developers, and smaller teams, the Enterprise plan focuses on more comprehensive requirements related to security, governance, capacity, and support.
ElevenLabs infrastructure provides capabilities such as Text to Speech, Speech to Text, voice cloning, conversational agents, dubbing, music, and generative audio. These features can be used through no-code production interfaces, API connections, and enterprise workspaces.
The primary purpose of the Enterprise plan is not only to provide greater voice generation capacity. The plan addresses enterprise requirements such as managing voice assets across the organization, controlling user permissions, protecting sensitive data, integrating with existing systems, and ensuring continuity for critical applications.
ElevenLabs Enterprise should not be considered a single voice-over tool. The platform provides core products such as ElevenCreative, ElevenAgents, and ElevenAPI, which serve different user groups within the same technology ecosystem.
ElevenCreative is a no-code platform that enables marketing, media, education, and content teams to produce professional audio content without technical development. Processes such as converting text into natural speech, voice changing, dubbing, sound effects, music generation, professional voice cloning, and long-form content creation can be managed through a browser.
ElevenCreative supports studio-quality voice generation in more than 50 languages. The platform can be used for different content types, including advertisements, podcasts, video content, games, training materials, and audiobooks. Teams can also choose from the available voice library or create a custom brand voice after completing the necessary permission processes.
One of the most important advantages at the enterprise level is brand consistency. When teams operating in different countries work with separate voice-over agencies or different voice artists, tone, pronunciation, and quality may vary. ElevenCreative helps establish a more consistent production standard by enabling approved voices and content resources to be shared centrally.
ElevenAgents is a platform used to design and operate AI voice agents capable of having real-time conversations. These agents can answer customer questions, schedule appointments, classify requests, perform basic support operations, and transfer conversations to a human representative when necessary.
A voice agent differs from a traditional interactive voice response system. Instead of relying on fixed keypad menus, it can understand users speaking in natural language, follow the context of the conversation, and generate responses based on the information sources defined by the organization.
According to the ElevenLabs Enterprise page, ElevenAgents can be used at scale for scenarios such as resolving customer issues, automating appointment processes, and providing support based on organizational data. Integration options with business tools such as Salesforce, Zendesk, Twilio, HubSpot, Stripe, and calendar systems also make it easier to connect the platform to real-world operations.
ElevenAPI enables ElevenLabs capabilities to be integrated into existing websites, mobile applications, call center infrastructure, and enterprise software. Developers can use Text to Speech, Speech to Text, voice cloning, and agent features through the REST API and take advantage of the official Python and TypeScript SDKs.
For example, a digital learning platform can use the Text to Speech API to automatically voice lesson content. A customer service system can use the Speech to Text API to analyze calls. A media company can build a workflow that automatically adapts new videos added to its content management system into different languages.
Voice recordings, customer conversations, and internal organizational content may contain sensitive data. For this reason, enterprise voice AI projects should evaluate not only voice quality but also where data is processed and how long it is retained.
ElevenLabs highlights SOC 2 and GDPR compliance, encryption in transit, and the optional Zero Retention Mode within its enterprise infrastructure. When Zero Retention Mode is enabled, sensitive content processed by the models can be prevented from being retained on ElevenLabs servers. HIPAA-related configurations and Business Associate Agreement options are also available for eligible healthcare organizations.
Regional data processing options such as EU data residency may be available in certain configurations. However, because external integrations, custom LLM connections, or webhooks can affect where data is processed, the architecture should be reviewed end to end before the project begins.
In large organizations, not everyone should have access to every voice, agent, or API resource. While the marketing team may use approved brand voices, developers may need to manage API keys, and the IT team may need to audit security policies.
ElevenLabs documentation includes enterprise management capabilities such as workspace members, service accounts, API key management, SSO, Microsoft Entra SAML SSO, Okta SAML SSO, SCIM, user groups, model approvals, and audit logs. This structure helps restrict access according to user roles and track completed actions.
Standard plans are provided with specific production limits and usage capacities. In Enterprise plans, volume, concurrent request capacity, deployment requirements, and the support model can be customized according to the organization’s project.
This difference is particularly important for applications serving millions of customers, contact centers handling large call volumes, and media companies producing significant amounts of video content regularly. To ensure that a voice application that works during the pilot stage maintains the same performance in production, concurrency, latency, error management, capacity planning, and monitoring processes should be addressed together.
The decision between a standard plan and Enterprise should not be based only on team size. A team of ten may also require Enterprise features if it processes sensitive healthcare data or manages high volumes of customer conversations. In contrast, a larger team producing only a limited number of marketing videos may begin with a standard plan.
ElevenLabs Enterprise can be positioned according to the needs of different departments.
Marketing teams can adapt campaign videos and advertising copy into different languages. By using a single brand voice, they can maintain consistency across social media, product videos, podcasts, and digital advertisements.
Customer service teams can develop voice agents that answer frequently asked questions or schedule appointments. The agent can transfer complex or sensitive requests to a human representative according to predefined rules.
Learning and human resources teams can voice onboarding content and internal training materials. This makes it possible to prepare multilingual training content more quickly for employees in different countries.
Media and publishing companies can reduce the production time of audiobooks, podcasts, news, games, and video content. Dubbing capabilities support the adaptation of existing content for new markets.
IT managers can connect voice technologies to existing applications through ElevenAPI. API key management, access controls, monitoring, and security policies can be planned within a centralized architecture.
A successful ElevenLabs Enterprise project cannot be completed simply by purchasing a license. The business problem that needs to be solved must first be clearly defined.
In the first stage, the use case, target user, expected content volume, supported languages, and success metrics should be determined. For example, if the goal is to reduce call center workload, the resolved call rate, average conversation duration, and transfer rate to human representatives can be measured.
In the second stage, the data and integration architecture should be prepared. Connections to CRM systems, support platforms, telephony infrastructure, knowledge bases, calendars, and payment systems should be evaluated.
In the third stage, the security model should be established. It should be clearly defined which users can generate voices, who can access voice cloning, how API keys will be stored, and which data will be retained.
Finally, a limited-scope pilot should be conducted, and voice quality and technical performance should be tested with real users. Once the pilot results have been validated, usage should be expanded gradually and in a controlled manner to other departments and markets.
ElevenLabs provides powerful and comprehensive technology; however, enterprise value emerges when the platform is applied to the right business processes. Omtera, as a strategic partner of ElevenLabs, aims to bridge the gap between technology selection and successful implementation.
Omtera’s ElevenLabs approach may include stages such as needs analysis, use case prioritization, solution architecture, integration planning, security assessment, pilot design, user training, and performance optimization.
For example, simply creating an agent is not enough for an organization that wants to use a voice agent in customer service. The questions the agent will answer, the data sources it will access, the situations in which it will transfer the conversation to a human representative, and the metrics used to evaluate it should be designed together.
On the content production side, the brand voice, language coverage, approval processes, and usage permissions should be defined. Omtera helps organizations scale their ElevenLabs investment in a controlled manner by bringing the needs of different departments together under a shared enterprise governance model.
Are you ready to build a secure and scalable enterprise voice AI infrastructure with ElevenLabs? Schedule a short meeting with Omtera to plan your ElevenLabs roadmap.
What is ElevenLabs Enterprise?
ElevenLabs Enterprise is the customizable ElevenLabs plan offered to organizations that require high-volume voice generation, advanced team management, enterprise security, and custom integrations.
What is the difference between ElevenLabs Enterprise and standard plans?
The Enterprise plan provides enterprise capabilities such as customizable usage capacity, advanced authorization, SSO, SCIM, audit logs, Zero Retention Mode, data residency options, and enhanced support.
How much does ElevenLabs Enterprise cost?
Instead of a fixed list price, ElevenLabs Enterprise pricing is customized according to factors such as usage volume, product scope, concurrency, security requirements, and support level. Pricing may change over time.
Does ElevenLabs Enterprise support Turkish?
Different ElevenLabs models support many languages, including Turkish. However, language coverage and performance may vary depending on the model and feature used. Quality testing with real content is recommended before the project begins.
Can an enterprise voice agent be developed with ElevenLabs?
Yes. ElevenAgents can be used to develop real-time voice agents for scenarios such as customer support, appointment management, pre-sales information, and call routing.
Is ElevenLabs Enterprise secure?
ElevenLabs provides security options such as SOC 2, GDPR compliance, encryption, Zero Retention Mode, and HIPAA configurations for eligible organizations. However, the organization’s own integrations, access policies, and data flows should also be evaluated to ensure secure implementation.
Is permission required for voice cloning?
Yes. When cloning the voices of real individuals, the necessary permissions, usage rights, and internal approval processes must be completed. Voice cloning projects should be managed together with legal and ethical controls.
How does Omtera support ElevenLabs projects?
Omtera can provide consulting support to organizations during use case definition, technical architecture, integration, pilot implementation, security planning, training, and continuous optimization.
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