Scale Customer Support with Intercom & Fin AI

With Intercom, you can unify support, chat, automation, and AI-powered responses to deliver faster, smarter customer experiences, all from a single platform.

🤖 Accelerate support automation with Omtera’s Intercom & Fin AI expertise
🎯 Book a call with your Intercom & AI Support specialist

Request a Demo

What is Intercom?

Intercom is a leading AI-driven customer service and messaging platform that helps businesses connect with their customers through real-time chat, automation, and AI-powered support workflows. It combines smart messaging, help center automation, and customer engagement tools into one unified suite—enabling faster, more personalized customer experiences.

Why Intercom?

Faster Support with AI

Fin AI automates responses, speeding resolution and reducing workload.

One View of Customer Chats

Unify all channels so teams collaborate with full context.

3D illustration showing a process flow from Business Intelligence (BI) with data charts, through two people analyzing data on digital screens, toward an AI system with a padlock icon.

Personalized Engagement

Trigger automated messages based on behavior, lifecycle, and segments.

Stylized digital illustration showing interconnected data processing blocks with business intelligence on left, cloud infrastructure in the center, and analytics with upward growth arrow on the right.

Scalable Support Operations

From small teams to enterprise contact centers—support scales with you.

Two business people shaking hands next to digital icons representing secure data, cloud computing, and trusted governance.

Get in touch

Intercom Top Features

Explore what you unlock with Intercom and leverage your business.

Unified Conversations

Bring all customer conversations together in one shared inbox, including live chat, email, SMS, and in-app messaging. Support and success teams get full context across channels, enabling faster responses, smoother collaboration, and more consistent customer experiences.

Fin AI Agent

Fin is Intercom’s AI-powered support agent that instantly resolves customer questions using your existing help content and data.It handles repetitive inquiries 24/7, deflects tickets at scale, and intelligently escalates complex issues to human agents when needed.

Automation & Workflows

Design smart automation rules to route conversations, assign tickets, trigger proactive messages, and guide customers through predefined flows. These workflows help teams reduce manual effort, improve response times, and operate more efficiently as volume grows.

Self-Service Help Tools

Enable customers to find answers on their own with a powerful help center, FAQs, and contextual in-app guidance. Intercom’s self-service tools reduce support load while empowering users with instant, always-available assistance.

Get in touch

Intercom Use Cases

See all

Discover how Intercom users—from global corporations to innovative startups—use Intercom to drive efficiency and enhance customer relationships.

If you’re debating whether to build your own AI solution or buy one, as a fast-growing company in a complex space, my advice would be to buy – and specifically, buy Fin.

Emily Lambert

Head of Product Support, Anthropic

Having Fin actually take action on things for us is going to mean that even less conversations need to reach our associates. That’s incredibly exciting to me.

Natalie Hurst

Sr. Director of Customer Success, Nuuly

My perception of what Fin could do completely changed. It went from being just another bot to something we could trust – smart enough to learn fast, pick up nuance, and deliver accurate answers.

Hilary Dudek

Head of Customer Experience, Gamma

Get in touch

How Omtera can help you for Intercom?

Strategy

We leverage our deep expertise, AI-enhanced full-service tech delivery capabilities, and global network to provide strategic solutions for our clients.

Get in touch

Business Partnerships

We are the top-tier official commercial partner for many industry-leading SaaS companies such as Asana, Miro, Braze, Snowflake, Mixpanel, and Airtable. We ensure our clients receive the best terms, prices, and seamless subscription experiences, along with a high ROI for these platforms.

Get in touch

Implementation and Execution

Technology only realizes its value when it's effectively executed and delivered. We bring top-certified experts to deliver value along with end-to-end implementation and execution.

Get in touch

Ongoing Success

We drive ongoing success by expanding our clients' teams' capabilities. Our certified experts focus on everything from development and configuration to daily operations and optimization, continually maximizing our clients' growth to drive ROI.

Get in touch

A word to our customers

Excellent partner! Omtera implemented Mixpanel end to end, conducted hands-on development sessions with our team, held daily calls to oversee the implementation ensuring all issues were addressed. Omtera's team is highly technical, collaborates seamlessly with our development team, systematically resolving any issues. They're consistently responsive, focused on achieving the outcomes we expect even when we exceeded our original scope, they maintained a commitment to customer satisfaction.

Lobna Tarek

Extra

I had the pleasure of working with Omtera as our Mixpanel partner, and I have to say, they were outstanding. Their expertise in Mixpanel and data analytics is second to none, and they consistently provided us with valuable insights and recommendations to improve our product. Their team is highly professional, reliable, and always available to answer any questions we had.

Sema Uğur

Turkcell

I highly recommend Omtera to anyone seeking to work in product and data analytics. They possess a high level of professionalism and are always willing to go above and beyond.

Ceren Tabakoglu

Getir

Having Omtera was really great for both technical and commercial part for our projects.

Heba Fekry

Fawry

It was a wonderful experience working with Omtera! They made all the processes smooth and professional for us.

Taner Yılmaz

Trendyol

Having Omtera in our market has enhanced our experience of utilising Mixpanel to its fullest potential and our utmost benefit. The Omtera team’s availability on the field has provided us with great flexibility. Their prompt approach to addressing our technical or operational needs have enabled us to resolve issues in a much quicker fashion. Since they are aware of the market conditions we operate in, they have a great understanding of the challenges we face and provide us with valuable insights.

Cem Domanic

Bilyoner

Our experience with Omtera has been outstanding. Their team's deep technical expertise and seamless collaboration with our developers made the implementation process smooth and efficient. Omtera's proactive approach in conducting hands-on development sessions and daily oversight calls ensured all our needs were met promptly. They remained highly responsive and adaptable, even as our project scope expanded, consistently focusing on our satisfaction.

Arda Helvacılar

Sertifier